TOLL Free Services :

 Enterprises can use our toll-free number services to enhance their customer service by always staying in touch with their existing customer base and making convenient for the new customers to reach their product/services. It helps businesses maximize the call volume, drive better sales and ROI and improve retention rate. It is the best way to evaluate the effectiveness of the web pages, promotional campaigns, and other marketing strategies taken by the businesses..

 PRI:

 A PRI line is end to end digital circuit. - A PRI (Primary Rate Interface) line is a form of ISDN (Integrated Services Digital Network). Primary Rate Interface (PRI) service provides 30 voice channels on a single link with the capability of upscaling number of channels as per future requirement. These can be configured as incoming, outgoing or two-way communication channels. Our PRI services provide a full featured, 2-way connectivity between ISDN compatible PBX or Key System and the Public Switched Telephone Network (PSTN). Our SLA-backed PRI line and connection offers an enterprise access to a telecom infrastructure that can dynamically adapt to the changing needs of their business. Our unmatched SLA offering includes : Network service availability of 99.5%, a complaint MTTR( Mean time to resolve) of 4 hours and service credits in case of commitment breach. These can be configured as incoming, outgoing or two-way communication channels. Our PRI services provide a full featured, 2-way connectivity between ISDN compatible PBX or Key System and the Public Switched Telephone Network (PSTN).

 SIP:

 Session Initiation Protocol (SIP) Trunk is an advanced Voice Connectivity product, with the best in class IP solution. It replaces traditional multiple fixed PSTN lines with a single physical link that can support upto 1500 simultaneous calls. Scaling up and down call capacity on our SIP Trunk is very easy, quick and can be done in multiples of 10 channels. Our SIP Trunk reduces the cost of multiple lines, maintenance, as well as hardware requirements for multiple PRI ports. Enterprises can opt for our SIP Trunk solution to overcome issues related to scalability, maintenance and convergence. This innovative, best in class SIP Trunk Services has won industry awards and offers easy integration with other IP technology platforms.

VOIP:

VoIP is short for Voice over Internet Protocol.

Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions of the PSTN.

 Advantages of VoIP

One advantage of VoIP is that the telephone calls over the Internet do not incur a surcharge beyond what the user is paying for Internet access, much in the same way that the user doesn't pay for sending individual emails over the Internet.

Hosted IVR:

Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.

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